Introduction
Soji88 takes your privacy seriously. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information you provide while using the soji88 platform. By registering an account or using any of our services, you agree to the practices described in this policy.
We understand that your trust is invaluable. That is why we invest in best-in-class security infrastructure and conduct regular internal audits to ensure that Malaysian players' data remains fully protected at all times. Your personal information will never be shared, sold, or given to third parties for marketing purposes without your explicit consent.
This policy applies to all users of the soji88 platform, including the website, mobile app, and all customer service channels we operate. Please read this document in full carefully.
Privacy Policy Contents
Our Commitment to Your Privacy
Six core pillars that form the foundation of soji88's data protection system for all Malaysian players.
256-bit SSL Encryption
Every transaction and data exchange between your device and soji88's servers is protected with 256-bit SSL encryption — the same technology used by the world's leading banking and financial institutions.
Secure Data Storage
Your personal and financial data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous real-time threat monitoring around the clock.
Full Data Control
You have the full right to access, amend, download, or request deletion of your personal data. Such requests will be processed within 30 working days at no additional charge.
No Data Selling
Soji88 has never and will never sell, rent, or trade players' personal information to third parties. Your data belongs to you — not to us as a business asset.
Betting Privacy Guaranteed
Your wagering activity records, transaction history, and gaming habits are strictly confidential. Only you and soji88's authorised security team can access this information.
Communication Controls
You can manage your communication preferences at any time — whether to receive or stop receiving promotional emails, push notifications, or other marketing communications from soji88.
1 Information We Collect
1.1 Information You Provide Directly
When registering an account or using soji88's services, we collect the following information directly from you:
- Identity information: Full name, date of birth, identity card or passport number
- Contact information: Email address, phone number, and residential address
- Financial information: Bank account number, bank name, and e-wallet details for deposit and withdrawal processing purposes
- KYC verification documents: Copy of identity card, passport, or utility bill for identity verification purposes
- Account information: Username, password (stored in hashed form), and account settings
1.2 Automatically Collected Information
When you use the soji88 platform, our systems automatically record certain technical information required to ensure the security and smooth experience of your gameplay:
- Your device's IP address and geographical location
- Web browser type, operating system, and device type
- Login history including date, time, and access location
- Game session data and financial transaction logs
- Cookie data and session identifiers to keep you logged in
All data collection is based on the principle of minimum data required — we only collect what is strictly necessary to deliver our services, meet legal requirements, and maintain platform security.
| Data Categories | Collection Purpose | Retention Period |
|---|---|---|
| Identity & KYC | Account verification, legal compliance | 5 years after account closure |
| Financial Data | Deposit & withdrawal processing | 7 years (tax requirement) |
| Activity Log | Security, fraud prevention | 2 years |
| Communication Data | Customer support, notifications | 3 years |
| Technical Data | Platform performance, error diagnostics | 90 days |
2 How We Use Your Information
Soji88 uses the information collected solely for the following purposes. We will not use your data for any other purpose without prior notice and consent.
2.1 Account Management & Services
- Creating and managing your soji88 account
- Processing deposits and withdrawals quickly and accurately
- Verifying your identity through the required KYC process
- Delivering important notifications related to your account and transactions
- Providing effective customer support whenever needed
2.2 Security & Compliance
- Detecting and preventing fraudulent activity, money laundering, and platform abuse
- Complying with legal and regulatory requirements applicable in Malaysia
- Protecting the integrity of games and ensuring a fair environment for all players
- Investigating and responding to any complaints or security reports
2.3 Platform Improvement
- Analysing usage patterns to improve the user experience
- Personalising content and promotional offers based on your gaming preferences
- Conducting technical testing and improvements on the platform
3 Data Storage & Security
3.1 Security Infrastructure
Soji88 continuously invests in cutting-edge security infrastructure to ensure player data is protected at all times. Our servers are equipped with multiple layers of security designed to defend against modern cyber threats.
256-bit SSL Encryption
All data in transit is protected with bank-grade TLS/SSL encryption.
Managed Servers
Data is stored in high-performance data centres with strict physical and digital controls.
24/7 Monitoring
An automated threat detection system operates around the clock, 24/7.
Regular Backups
Automatic data backups are performed daily to ensure continuity of service.
3.2 Passwords & Authentication
Your soji88 account password is never stored in plain text. All passwords are processed using an irreversible cryptographic hashing algorithm. In addition, soji88 supports two-factor authentication (2FA), which you can enable from your account security settings for extra protection.
3.3 Security Incident Response
In the event of any security incident involving player data, soji88 will notify affected players within 72 hours of detection, in line with industry best practices. We will also take immediate steps to limit the impact and prevent recurrence.
4 Information Sharing
Soji88 upholds the principle that your personal information belongs to you. We no selling, no renting, and no trading your personal data to any third party. However, there are limited situations where data sharing may occur:
4.1 Trusted Service Providers
We share only the necessary data with third-party service providers who help us operate the platform, including:
- Payment gateway providers — to securely process deposits and withdrawals
- KYC service providers — to verify player identity in accordance with legal requirements
- Email service provider — to send account notifications and communications
- Cloud service providers — for secure data storage and processing
All service providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than those specified.
4.2 Legal Requirements
Soji88 may share your information with government authorities or law enforcement when required by applicable Malaysian law, a court order, or a directive from a relevant regulatory body. We will endeavour to notify you of any such request unless we are prohibited from doing so by law.
All data sharing with third parties is subject to strict data protection agreements. We ensure that every party receiving your data maintains a level of privacy protection equal to or higher than soji88's own standards.
5 Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit the soji88 website. They help us recognise you on return visits, maintain your login session, and deliver a more personalised and seamless experience.
5.2 Types of Cookies We Use
| Cookie Types | Purpose | Duration |
|---|---|---|
| Necessary Cookies | Maintaining login sessions and account security | Session only |
| Preference Cookies | Remembering language preferences, themes, and display settings | 30 days |
| Analytics Cookies | Understanding usage patterns to improve the platform | 90 days |
| Security Cookies | Detecting suspicious access attempts | 7 days |
5.3 Cookie Controls
You can control and delete cookies through your web browser settings at any time. Please note, however, that disabling required cookies may affect certain functions of the soji88 platform, such as the ability to stay logged in.
6 Player Rights
As a soji88 player, you have the following rights regarding your personal data. All requests will be processed within 30 working days at no charge.
Right of Access
Request a copy of all personal data we hold about you in a readable format.
Amendment Rights
Correct any inaccurate or incomplete personal information in your account.
Right to Erasure
Request the deletion of your personal data, subject to legal retention requirements.
Right to Portability
Request your data in a structured format that can be transferred to another service.
Restriction Rights
Restrict the processing of your data while a dispute or review is in progress.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
7 Children's Data
Soji88 is a gaming platform exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process any personal data from individuals under the age of 18.
If we find that a minor's data has been collected without proper consent, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered an account on soji88, please contact us immediately.
As an added layer of protection, all accounts go through a strict KYC age verification process. This is not merely a formality — it is our first line of defence to ensure the soji88 platform remains free from underage access.
8 Privacy Policy Amendments
Soji88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any significant amendments will be communicated to active players via email or in-platform notification at least 7 calendar days before it takes effect.
The "Updated" date shown at the top of this page will always reflect the date of the last amendment. Continued use of the soji88 platform after any amendment's effective date constitutes acceptance of the revised policy.
We encourage you to review this page periodically to stay informed about how we protect your privacy. An amendment history can be requested from our support team if needed.
9 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the soji88 privacy team is here to help.
24/7 Privacy & Data Support
Reach us via Live Chat on the platform for the fastest response. For written requests or issues requiring an official record, use email.
Email : [email protected]